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Terms of sale

Last updated: 14 August 2026

1. Who you are buying from

These terms govern all sales made on https://amanascents.com, operated by AMANA Scents, PT PMA (registration in progress), registered in Indonesia at Bali, Indonesia.

Placing an order means accepting these terms in full.

2. Products

The products offered are those shown on the site on the day you view it, subject to available stock. Photographs are illustrative: slight colour variations may appear between screens.

All fragrances are cosmetic products. Check the composition before use if you have a known allergy, and carry out a skin test before first use.

3. Prices

Prices are shown in Indonesian rupiah, inclusive of applicable taxes, excluding delivery. Delivery costs are confirmed before you pay.

AMANA Scents may change prices at any time. Products are charged at the price in force when the order is recorded.

4. Orders

You select your products on the site, then complete your order on WhatsApp, where we confirm availability, the delivery cost and the payment details. The sale is concluded when payment is received.

AMANA Scents may refuse or cancel any order that appears abnormal, or from a customer with whom a dispute is outstanding.

5. Payment

Payment is made by QRIS or bank transfer, and by card once available. Your payment details are neither collected nor stored by AMANA Scents.

Orders are only prepared once payment has cleared in our account.

6. Delivery

Orders are packed within 2 business days and shipped by land and sea cargo. Indicative rates:

  • Bali — free, estimated 1 to 2 business days
  • Java — Rp 35K, estimated 2 to 4 business days
  • Rest of Indonesia — Rp 60K, estimated 3 to 7 business days

Delivery within Bali is free on every order. Everywhere else in Indonesia, delivery is free on orders over Rp 999K.

Fragrances contain alcohol and are classified as dangerous goods, so they cannot be carried by air. Delivery times outside Bali reflect land and sea routing.

Delivery times are indicative and depend on the courier. Please check the condition of the parcel on delivery and report any damage to us within 2 days, with photographs.

7. Returns and exchanges

You may request a return within 7 days of receiving your order.

For hygiene reasons, only unopened and unsealed bottles can be taken back. Return shipping is at your expense unless the product was faulty or not the one you ordered.

  1. Message us on WhatsApp, or email amana.scents@gmail.com, with your order number and photographs.
  2. We confirm the return address within 2 business days.
  3. Send the parcel back with tracking.
  4. Refund or exchange is issued within 14 days of us receiving the return.

8. Faulty or incorrect products

If a product arrives damaged, faulty, or is not the one you ordered, contact us within 2 days of delivery with photographs. Replacement or refund is covered in full, return shipping included, in accordance with Law No. 8 of 1999 on Consumer Protection.

9. Liability

AMANA Scents cannot be held liable for damage arising from improper use of the products, or from use despite a known allergy to a listed ingredient.

10. Personal data

Handling of personal data is set out in our privacy policy.

11. Disputes

These terms are governed by Indonesian law. We will always look for an amicable solution first. Failing that, the dispute falls to the competent Indonesian courts.